Lots of Locs Natural Hair Studio Appointments Policy - Lots of Locs Natural Hair Studio

Appointments

• Clients are seen by appointment only.
• Lots of Locs Natural Hair Studio recommends that you pre schedule your appointments 6 months to 1 year in advance.
• Scheduling on short notice is often difficult to accommodate.

Hair Requirements

• All clients should arrive with their hair clean and free from any products.
• Hair should be washed at least 24 to 72 hours prior to all scheduled appointments.
• Hair should be product free.

Retightening Services

• Clients shall notify their consultant at least 48 hours in advance to cancel their appointment.
• A $85 cancellation fee applies if the client does not give at least 48 hour notice.
• This fee is due within 3 days of the cancelled appointment.
• If not paid, future appointments will be denied and future appointments already scheduled will be cancelled.

Off-Schedule Appointments

• If clients are off schedule due to cancellations, other repair services may be needed and can only be assessed during the client's rescheduled appointment.
• The Client may be charged an additional service fee for repairs.
• Clients will also be charged for additional weeks outside of their normal retightening schedule.

Repeated Cancellations

• Lots of Locs Natural Hair Studio reserves the right to discontinue services to clients who repeatedly cancels appointments.
• A Client who cancels 3 times within a 6 month period is considered to be a Client who repeatedly cancels.
• This Client will not be permitted to schedule advanced appointments.

Future Appointments

• Clients who cancel appointments without discussing and making arrangements for a new Retightening date, will have all future appointments canceled.
• Future dates will no longer align with the amount of time needed to complete a Retightening based on the number of additional weeks that would have passed since the last Retightening.
• It is the Client’s responsibility to get back on schedule.

Children

• Children who are not receiving services are not allowed on the premises during installations and retightening services.
• Please make proper arrangements for your children prior to scheduling appointments.

Guests

• Please do not bring additional guests during appointments.
• Additional guests attending consultation appointments will be required to pay a separate consultation fee of $85 or they will be required to remain outside of the premises.

Color Timing

• Clients should color their hair prior to having their Sisterlocks™ established.
• Coloring your Sisterlocks™ after establishment and prematurely can cause damage to your Sisterlocks™.

Damage Disclaimer

• Lots of Locs Natural Hair Studio is not responsible for damage to your locks due to color.
• Damage can include dryness, weakness, breaking and brittle locks.
• This damage may cause it to be necessary to combine sisterlocks that have become weakened due to the damage.

Fee Adjustments

• Coloring in between services will also result in higher retightening fees being accessed.
• You can expect to pay an additional fee starting at $40 or more to capture the additional slippage that might occur as the result of coloring your sisterlocks.

Notification Requirement

• Please let your Consultant know if you plan to color your hair before your next scheduled service.
• Coloring your hair can lead to excessive slippage that may result in longer retightening times.
• Appointments may need to be extended or rescheduled if there isn’t enough time allotted for your service due to the change.
• The Client is responsible for the additional fees accessed due to the need to cancel and or reschedule appointments.

Consultation Fees

• A non-refundable consultation fee of $85 per person is required for New Installations and Transfer Clients. No exceptions!
• The entire $85 Consultation fee is due up front in order to schedule the consultation.
• The fee may be paid via Cash App or Zelle.
• The Consultation Fee is a separate fee from the install quote.
• The fee is not deductible from future service.

Refunds, Cancellations & Rescheduling

• Consultation fees and prepayments (deposits) are non-refundable and cannot be applied toward another date should the client decide to cancel.
• This new date and time are specifically reserved for the Client.
• Should the Client need to reschedule, a new consultation fee for the new date and time will be required at the time of rescheduling.

Quote Validity

• The installation quote provided during the Consultation is valid for 30 days.
• The install quote provided during the consultation may increase to reflect additional hair growth after 30 days.

Deposit During Consultation

• Should you decide to schedule your install date(s) during the consultation, please be prepared to pay 20% of your install quote to secure your dates.
• Please understand that deposits are non refundable.

Scheduling a Consultation

• The total Consultation Fee is $85 and it is non refundable.
• The fee is due upon receipt of the date and time that we choose in order to schedule/secure the Consultation date.
• The appointment will not be held without the fee being paid in advance.
• Please contact me upon review of my website and once you are prepared to submit the fee.

Consultation Policy

• A consultation is not a commitment to establishment or retightening services.
• It does not guarantee that you will become a Client.
• It is a prerequisite to determine whether or not the Consultant and Potential Client are a good fit.

What Will Be Discussed

It is the first meeting between the consultant and potential client where we will discuss your personal hair care history, your styling preferences and your lifestyle in order to determine if Sisterlocks™ are right for you.

Hair Requirements

• Your hair should be loose.
• Your hair should be air dried without conditioner or oils in it.
• We do not measure your hair straight/blow dried.
• This could cause the amount of measured hair to differ from the amount that it may measure when straight.

Appointment Requirements

• Please watch the two videos below that can be found on You Tube:
  • “That Hair Thing”
  • “Come Home To Sisterlocks”
• Please try to measure various sections of your hair to help ensure that you are comfortable with the potential estimate of the install quote that you will receive.
• Please shampoo your hair within 24 to 72 hours prior to your consultation.
• Your hair should be product free.
• Do not use conditioner or oils.
• Your hair should be allowed to air dry.
• Do not blow dry your hair.
• It is strongly recommended that you have your hair trimmed and free of damaged ends before the consultation to help ensure the most accurate measurement.

Notes

• Please call if you are running 5-10 minutes late.
• Appointments are generally canceled at 15 minutes late.
• Do not bring guest with you to the consultation unless they too are paying the $85 consultation fee.

Late Arrival / Early Departure

• Clients should call in advance if they are running late and or if they will be leaving early.
• Clients 15 minutes late or more may have to reschedule their appointments.
• Call before arriving late.

Studio Rights

• Lots of Locs Natural Hair Studio reserves the right to cancel any appointment should the estimated time of arrival conflict with other Client services that are scheduled throughout the day or week.
• Lots of Locs Natural Hair Studio also reserves the right to discontinue service for repeat cancellations.

Studio Practices

Lots of Locs Natural Hair Studio strives to provide a safe, clean and healthy environment to our Clients.

• The studio will be sanitized before and after each Client’s appointment.
• The surface of the salon chair including the head and arm rest will be wiped down with a disinfectant.
• The salon area will be sprayed with a disinfectant such as Lysol.
• The mirror and remotes will also be sanitized after each use.
• The Consultant will open and shut the entry door upon your arrival and departure.

Client Requirements

• Clients should wash their hands or utilize hand sanitizer before the appointment starts.
• Clients who feel ill, should reschedule their appointments immediately.
• The same rescheduling policy of providing 48 hours of notice still applies.
• The Consultant will immediately cancel a Client’s appointment should they arrive appearing to be ill.

Masks & Scheduling

• Both the Consultant and Clients will wear a face mask or face coverings during the appointment.
• To ensure that there is only one Client in the Studio at a time, the 15 minute late cancellation policy will be strongly enforced.
• I will continue to add safety strategies and welcome recommendations that can be implemented to respond to COVID-19.

Definition

Damaged Hair occurs when aggressors (friction, heat, products and harsh chemical treatments) attack the protective outer layer of your hair (aka the cuticle). This leaves cracks in its exterior, lifting up the cuticle.

Examples

• Dry or Brittle
• Constantly feels dry, damage to the cuticle layer
• Feels thick at the Root and thin at the Ends
• Sheds
• Tangles more than usual
• Appears Dull

Recommendation

*It is strongly recommended to have your hair trimmed prior to consultation as damaged and straight hair may increase the amount of loose hair during the establishment.

Photography

Lots of Locs Natural Hair Studio reserves the right to photograph all work for demonstrative purposes.

Photos may be used on Lots of Locs Natural Hair Studio's website as well as on other promotional materials and social websites.

Availability

Drop in Clients may check in for occasional openings.

Scheduling & Rates

• There is no guarantee that they will find a consistent place in my scheduling around regular client appointments.
• Drop in Clients will be billed at a different rate billed to Regular on the book Clients.
• A Consultation may be required to before services are rendered.

Pricing After Quote

There are no changes to pricing once the establishment quote is given, the dates are accepted and the deposits are made.

Quote Basis

• I schedule and block the dates according to the consultation.
• Your base starting quote will be provided based on the highest length measured during the consultation as the hair length can vary throughout a Client’s head.
• The hair length is a starting base price point only.
• There are many factors considered when providing establishment quotes including but not limited to the time required, length of hair, size of locks, head size and density.

Note

*The “starting at” fee is based on the longest measured hair as the hair length can vary throughout a Client’s head. It is not the only factor considered in the establishment quote.

Included Follow-Up

• All clients receive a complimentary 2-4 week follow-up after their installation.
• This follow up includes up to 2 hours of service.
• After the second hour the client will be billed $40 per hour or portion thereof.
• Any services required over 2 hours will be scheduled as a separate appointment on another date in most cases.
• If the client does not make their 2-4 week appointment, the 2-4 week follow-up appointment will be void.
• The next appointment will be considered a full retightening session where normal rates apply.

Daily Block & Breaks

• Installations are blocked 10 hours each day unless otherwise noted.
• 2 breaks are taken (30 minutes each break), one for lunch and one for dinner.
• These times are flexible and will be discussed during consultation.

Lost Time

• Proper arrangements should be made to attend the entire day before booking an installation service.
• If time is lost due to the client leaving early, the client taking excessive or long breaks, or for any reason whatsoever, the time lost will be assessed as a late fee.
• Other fees may be applied at the consultant's discretion.

Late Arrival

• Clients must call or text if they expect to be 5 minutes or more late.
• Services will be billed from the time your appointment was scheduled, not your arrival time.
• Clients 15 minutes late will need to reschedule.
• It is not my policy to start retightening services when you arrive and "do what I can" during the window of time normally allotted.

No Show / Late Cancellation Fee

• A $85 no show fee will be charged to the Client.
• The fee must be paid within 3 days or all future appointments will be denied and appointments already scheduled will be canceled.
• If by chance a Client's appointment isn’t completely canceled for being 15 minutes late, a $85 late cancellation/no show fee will be charged.
• The clock starts at your appointment time.

Early Departure (Installation)

• For Sisterlock Installation Appointments, Clients will be charged $85 for the first 45 minutes that the client leaves early.

Consultant Breaks

Breaks taken by your consultant are not included in your billed time.

Loose Ends

Sisterlocks™ are created via a back combing method. They are not braids or twist. There will be loose ends when your Sisterlocks™ are established because of the method used to start them.

Contributing Factors

There are several factors that can contribute to the amount of hair that remains loose at the ends.

• Damaged hair
• Permed ends
• Hair that has been chemically treated and/or chemically altered or straightened

Trimming Recommendation

That hair will shed away over time or you can cut it away as your loc matures. Because of this, it is highly recommended that you have your hair trimmed to help reduce the amount of hair that is left loose.

Measurement Process

A tape measure is used to measure various sections of your hair to gain an idea of the amount of hair that the Consultant will potentially be working with during the sisterlocks establishment.

Important Notes

• It is not the only factor considered in the establishment quote.
• There is no way to predetermine how much of the measured hair will be enclosed/encased in the locking formation.
• The hair measurement does not determine the amount of viable hair that will be enclosed/encased in the lock formation.
• There are many factors such as the hair texture and amount of damage that determine what becomes viable locking hair.

Disclaimer

*Measured hair does not equate to the amount of hair that will be locked/viable hair.

*It is strongly recommended to have your hair trimmed prior to consultation as damaged and straight hair may increase the amount of loose hair during the establishment.

Definition

Natural hair, by definition, hasn't been altered by products, chemical straighteners, including relaxers and texturizers.

Additional Notes

Pressed hair may still be considered natural because once washed, the texture usually returns to its unaltered state as long as no heat damage has occurred.

General Use

Natural generally refers to Black hair that has not had its texture altered by chemicals or products. Some take it a little further by not using any chemicals at all or anything that does not occur in nature.

Negligence

Lots of Locs Natural Hair Studio is not responsible for repairing locs due to negligence.

Repair Fees

Clients who fail to properly care for their locs will be charged a Repair Fee.

No Show Policy

Clients who fail to keep their scheduled appointment will result in the cancellation of ALL scheduled appointments and will no longer be seen for further services.

Late Calls

Calling just a few minutes prior to a scheduled appointment is considered the same as a no show.

Definition

A partial Sisterlocks install are Sisterlocks that need to be established in the back of your head (undercut area) or the sides of your head (Mohawk area).

Service & Fees

• These type of installs will be handled as separate appointments and will billed a separate fee.
• The current rate for up to 3 inches of hair is $675.
• For lengths over 3 inches, the service will be billed as 1/2 of the install fee for the length that you are having established.
• This rate will include up to 3 hours.
• After 3 hours, the Client will be billed $45 per hour or portion there of.

Preferred Payment Methods

Cash and Zelle are the preferred methods of payment accepted for all Sisterlocks™ Services provided by Lots of Locs Natural Hair Studio.

Convenience Fees

For the Client’s convenience, Lots of Locs Natural Hair Studio will also accept cash app. These methods will have a convenience fee applied.

• *Cash App 5%
• Zelle 0%
• *Cash app can be paid a day or more in advance of the service date to avoid the convenience fee being applied.

Payments (Establishment/Installation)

Payment is due in full prior to the start of a Sisterlock establishment/installation appointment.

A 20% deposit is due at the time of booking your establishment/installation appointment. This payment is required to secure the client's desired date. Because Lots of Locs Natural Hair Studio closes 1 to 3 days of business for your scheduled establishment/installation, this payment is not refundable and original dates cannot be rescheduled should the client decide to cancel.

• The remaining balance is due the first day of establishment/installation, before the session begins.
• I will not begin the establishment/Installation of your Sisterlocks™ prior to the balance being paid.
• Needing to leave to go to the bank and return is counted as a late arrival.

• The balance once paid is nonrefundable. There is no exception to this policy.
• Should a Client decide to not continue or follow through with the establishment/install, they will forfeit the establishment/install fee.
• There is no refund for partial nor full services rendered.
• Payments can be made in person via cash, money orders and or cashier checks.
• Personal Checks are not accepted!
• Payment plans can be arranged and applied towards establishment/ installation services.
• The full payment must be made prior to the start of your appointment.

Payments (Retightening)

Your Retightening service fee must be paid before or at the very end of the service prior to leaving the premises.

Not doing so can result in future services being denied, appointments being canceled and or additional fees being added to your service fee due.

Hair Preparation

• All clients must wash their hair at least 24 to 72 hours prior to their service appointment.
• The hair should be free of any oils, conditioner, grease, etc…

Installation Days

• Installations are broken into 2 to 3 day increments.
• Each day is blocked for 10 hours but can vary.
• Clients are to provide their own meals and beverages.
• There is a refrigerator and microwave available for Client usage.
• Clients are also encouraged to bring books, CDs and or DVDs.
• Earphones are required.

No Refunds

Lots of Locs Natural Hair Studio has a no refund policy.

Non-Refundable Payments

• Consultations fees and deposits to secure establishment/install dates are non refundable.
• There are no refunds provided for services rendered.
• Should a Client decide to not continue or follow through with the establishment/install, they will forfeit the entire establishment/install fee.
• There is no refund for partial nor full services rendered.
• The balance once paid is nonrefundable.
• Consultation fees and deposits are not transferable to other dates.

Follow-Up Forfeiture

• Clients who cancel and/or decline to return for their included follow up appointments are considered to have forfeited the follow up.
• There is no cash value applied to declined/canceled included follow up appointments.
• Included follow up appointments must be performed 2-4 weeks after install appointments and include up to 2 hours of service.
• There is no exception to this policy.

Chair Hoppers/Self Retightening Clients

My service fee will always be based on the last date that you were seen in my chair for my Regular clients.

Regular "on the book" clients hold a consistent place in my scheduling and are billed for monthly maintenance service from Lots of Locs Natural Hair Studio.

Lots of Locs Natural Hair Studio Will not schedule future services with clients maintained by non-registered consultants on sisterlocks.com

Rescheduling

If you are sick or ill and/or caring for anyone with a transferable infection, virus or disease, PLEASE RESCHEDULE your appointment until the conditions have been remedied.

Proper notice is still required.

Registry Requirement

I will not offer retightening services to Sisterlocks™ clients that have their Sisterlocks™ maintained by a someone who is not currently listed on the sisterlocks.com registry.

Product Recommendation

Sisterlocks™ products are specially formulated for the lifetime care of your Sisterlocks™.

Disclaimer

We are not responsible for the outcome of your hair should you begin using non Sisterlocks™ products as these products can cause buildups, over moisturized locks, damage to the integrity of your locks.

No Removal Policy

Lots of Locs Natural Hair Studio will not take Sisterlocks down/ remove sisterlocks once they are installed/established as part of any remedy/resolution for any reason.

Includes (Not Limited To)

• Parting
• Sizing
• Loose ends

Smoking

Smoking is strictly prohibited on the premises.

Consultation Fee Requirement

A non-refundable consultation fee of $85 per person is required for all Transfer and Drop-In clients. No exceptions.

Viable Locking Hair

Many times the measured hair will differ from the amount of hair we deem to be viable lockable hair.

Case-by-Case Evaluation

Lots of Locs Natural Hair Studio will make every effort through the evaluation of the Client’s hair and the sample locks to consider viable locking hair in the establishment quotes.

This will be considered on a case by case basis and at the sole discretion of Lots of Locs Natural Hair Studio.

Disclaimer

*Measured hair does not equate to the amount of hair that will be locked/viable hair.

*It is strongly recommended to have your hair trimmed prior to consultation as damaged and straight hair may increase the amount of loose hair during the establishment.