Lots of Locs Natural Hair Studio Appointments Policy - Lots of Locs Natural Hair Studio

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Lots of Locs Natural Hair Studio Appointments Policy

Clients are seen by appointment only. Lots of Locs Natural Hair Studio recommends that you pre schedule your appointments 6 months to 1 year in advance. Scheduling on short notice is often difficult to accommodate. All clients should arrive with their hair clean and free from any products. Hair should be washed at least 24 to 72 hours prior to all scheduled appointments. Hair should be product free.

Cancellations and Rescheduling
For retightening services, clients shall notify their consultant at least 48 hours in advance to cancel their appointment.

A $75 cancellation fee applies if the client does not give at least 48 hour notice. This fee is due within 3 days of the cancelled appointment. If not paid, future appointments will be denied and future appointments already scheduled will be cancelled.

If clients are off schedule due to cancellations, other repair services may be needed and can only be assessed during the client's rescheduled appointment. The Client may be charged an additional service fee for repairs. Clients will also be charged for additional weeks outside of their normal retightening schedule.

Lots of Locs Natural Hair Studio reserves the right to discontinue services to clients who repeatedly cancels appointments. A Client who cancels 3 times within a 6 month period is considered to be a Client who repeatedly cancels. This Client will not be permitted to schedule advanced appointments.

Clients who cancel appointments without discussing and making arrangements for a new Retightening date, will have all future appointments canceled as the future dates will no longer align with the amount of time needed to complete a Retightening based on the number of additional weeks that would have passed since the last Retightening. It is the Client’s responsibility to get back on schedule.

For installations, if an entire day is lost due to rescheduling after the installation begins, a lost day fee of $560 will be charged to the client's account and is due before the installation resumes. A new date will be scheduled at the discretion of Lots of Locs Natural Hair Studio.

Installations are blocked 10 hours each day unless otherwise noted. 2 breaks are taken (30 minutes each break) one for lunch and one for dinner. These times are flexible and will be discussed during consultation. Proper arrangements should be made to attend the entire day before booking an installation service. If time is lost due to the client leaving early, the client taking excessive or long breaks, or for any reason whatsoever, the time lost will be assessed as a late fee. Other fees may be applied at the consultant's discretion.

Chair Hoppers/Self Retightening Clients
My service fee will always be based on the last date that you were seen in my chair for my Regular clients. Regular "on the book" clients hold a consistent place in my scheduling and are billed for monthly maintenance service from Lots of Locs Natural Hair Studio.

Lots of Locs Natural Hair Studio will not schedule futures services with Clients who receive services from a non registered Sisterlocks Consultant.

Children who are not receiving services are not allowed on the premises during installations and retightening services. Please make proper arrangements for your children prior to scheduling appointments.

Please do not bring additional guests during appointments. Additional guests attending consultation appointments will be required to pay a separate consultation fee or they will be required to remain outside of the premises.

Clients should color their hair prior to having their Sisterlocks™ established. Coloring your Sisterlocks™ after establishment and prematurely can cause damage to your Sisterlocks™.

Lots of Locs Natural Hair Studio is not responsible for damage to your locks due to color. Damage can include dryness, weakness, breaking and brittle locks. This damage may cause it to be necessary to combine sisterlocks that have become weakened due to the damage.

Coloring in between services will also result in higher retightening fees being accessed. You can expect to pay and additional fee starting at $40 or more to capture the additional slippage that might occur as the result of coloring your sisterlocks.

Please let your Consultant know if you plan to color your hair before your next scheduled service. Coloring your hair can lead to excessive slippage that may result in longer retightening times. Appointments may need to be extended or rescheduled if there isn’t enough time allotted for your service due to the change. The Client is responsible for the additional fees accessed due to the need to cancel and or reschedule appointments.

A consultation is not a commitment to establishment or retightening services. It does not guarantee that you will become a Client. It is a prerequisite to determine whether or not the Consultant and Potential Client are a good fit.

It is the first meeting between the consultant and potential client where we will discuss your personal hair care history, your styling preferences and your lifestyle in order to determine if Sisterlocks™ are right for you.

Your hair should be loose, air dried without conditioner or oils in it. We do not measure your hair straight/blow dried as we are trying to capture the traits of your hair in its most natural state. This could cause the amount of measured hair to differ from the amount that it may measure when straight.

Consultation Fees
A non-refundable consultation fee of $85 per person is required for New Installations and Transfer Clients. No exceptions!

The entire $85 Consultation fee is due up front in order to schedule the consultation. The fee may be paid via Cash App or Zelle.

The Consultation Fee is a separate fee from the install quote. The fee is not deductible from future service.

Consultation fees and prepayments (deposits) are non-refundable and cannot be applied toward another date should the client decide to cancel.

This new date and time are specifically reserved  for the Client. Should the Client need to reschedule, a new consultation fee for the new date and time will be required at the time of rescheduling.

The installation quote provided during the Consultation is valid for 30 days. The install quote provided during the consultation may increase to reflect additional hair growth after 30 days.

Convenient Payment Service Fees
Cash and Zelle are the preferred methods of payment accepted for all Sisterlocks™ Services provided by Lots of Locs Natural Hair Studio. For the Client’s convenience, Lots of Locs Natural Hair Studio will also accept cash app. These methods will have a convenience fee applied. The convenience fee is to cover the fees we are charged for instant deposits/instant access to the payments. The additional fee is applied to the normal service fee as follows:
  • *Cash App 3%
  • Zelle 0%
*Cash app can be paid a day or more in advance of the service date to avoid the convenience fee being applied.

Courtesy Calls
For all services, clients should call in advance if they are running late and or if they will be leaving early. Because unexpected delays can backup subsequent services, clients 15 minutes late or more may have to reschedule their appointments. Call before arriving late.

Lots of Locs Natural Hair Studio reserves the right to cancel any appointment should the estimated time of arrival conflict with other Client services that are scheduled throughout the day or week. Lots of Locs Natural Hair Studio also reserves the right to discontinue service for repeat cancellations.

COVID-19 Safety Precautions
Lots of Locs Natural Hair Studio strives to provide a safe, clean and healthy environment to our Clients.

The studio will be sanitized before and after each Client’s appointment. The surface of the salon chair including the head and arm rest will be wiped down with a disinfectant. The salon area will be sprayed with a disinfectant such as Lysol. The mirror and remotes will also be sanitized after each use. The Consultant will open and shut the entry door upon your arrival and departure.

Clients should wash their hands or utilize hand sanitizer before the appointment starts.

Clients who feel ill, should reschedule their appointments immediately. The same rescheduling policy of providing 24-48 hours of notice still applies. The Consultant will immediately cancel a Client’s appointment should they arrive appearing to be ill.

In order to help maintain social distancing, both the Consultant and Clients will wear a face mask or face coverings during the appointment.  To ensure that there is only one Client in the Studio at a time, the 15 minute late cancellation policy will be strongly enforced.

I will continue to add safety strategies and welcome recommendations that can be implemented to respond to COVID-19.

Damaged Hair
Damaged Hair occurs when aggressors (friction, heat, products and harsh chemical treatments) attack the protective outer layer of your hair (aka the cuticle). This leaves cracks in its exterior, lifting up the cuticle.

Damaged Hair includes, but is not limited to hair that is:
  • Dry or Brittle
  • Constantly feels dry, damage to the cuticle layer
  • Feels thick at the Root and thin at the Ends
  • Sheds
  • Tangles more than usual
  • Appears Dull

*It is strongly recommended to have your hair trimmed prior to consultation as damaged and straight hair may increase the amount of loose hair during the establishment.

Disclosure of Usage
Lots of Locs Natural Hair Studio reserves the right to photograph all work for demonstrative purposes. Photos may be used on Lots of Locs Natural Hair Studio's website as well as on other promotional materials and social websites.

Drop In Clients
Drop in Clients may check in for occasional openings. There is no guarantee that they will find a consistent place in my scheduling around regular client appointments. Drop in Clients will be billed at a different rate billed to Regular on the book Clients. A Consultation may be required to before services are rendered.

Establishment Quotes during Consultations
There are no changes to pricing once the establishment quote is given, the dates are accepted and the deposits are made. This is due to the fact that I schedule and block the dates according to the consultation. It is truly recommended that you have your hair trimmed prior to the consultation. Your base starting quote will be provided based on the highest length measured during the consultation as the hair length can vary throughout a Client’s head.

The hair length is a starting base price point only. There are many factors considered when providing establishment quotes including but not limited to the time required, length of hair, size of locks, head size and density.

*The “starting at” fee is based on the longest measured hair as the hair length can vary throughout a Client’s head. It is not the only factor considered in the establishment quote.  

As a part of the Sisterlocks™ package, all clients receive a complimentary 2-4 week follow-up after their installation. This follow up includes up to 2 hours of service, after the second hour the client will be billed $40 per hour or portion thereof. Please note that in most cases, any services required over 2 hours will be scheduled as a separate appointment on another date. If the client does not make their 2-4 week appointment, the 2-4 week follow-up appointment will be void. The next appointment will be considered a full retightening session where normal rates apply.

Lateness/Early Departure Fees
Clients must call or text if they expect to be 10 minutes or more late. Services will be billed from the time your appointment was scheduled, not your arrival time.

Clients 15 minutes late will need to reschedule. It is not my policy to start retightening services when you arrive and "do what I can" during the window of time normally allotted. A $75 no show fee will be charged to the Client. The fee must be paid within 3 days or all future appointments will be denied and appointments already scheduled will be canceled.

For retightening services, if by chance a Client's appointment isn’t completely canceled by Lots of Locs Natural Hair Studio for being 15 minutes late, a $75 late cancellation/no show fee will be charged. The clock starts at your appointment time.

For Sisterlock Installation Appointments, Clients will be charged $75 for the first 45 minutes that the client leaves early.
Breaks taken by your consultant are not included in your billed time.

Loose ends
Sisterlocks are created via a back combing method. They are not braids or twist. There will be loose ends when your Sisterlocks are established because of the method used to start them.

There are several factors that can contribute to the amount of hair that remains loose at the ends. Damaged hair, permed ends, and hair that has been chemically treated and/or chemically altered or straightened will normally will not loc and remain loose. That hair will shed away over time or you can cut it away as your loc matures. Because of this, it is highly recommended that you have your hair trimmed to help reduce the amount of hair that is left loose.

Measured Hair
A tape measure is used to measure various sections of your hair to gain an idea of the amount of hair that the Consultant will potentially be working with during the sisterlocks establishment. It is not the only factor considered in the establishment quote as there is no way to predetermine how much of the measured hair will be enclosed/encased in the locking formation.

The hair measurement does not determine the amount of viable hair that will be enclosed/encased in the lock formation. There are many factors such as the hair texture and amount of damage that determine what becomes viable locking hair.

*Measured hair does not equate to the amount of hair that will be locked/viable hair.
*It is strongly recommended to have your hair trimmed prior to consultation as damaged and straight hair may increase the amount of loose hair during the establishment.

Natural Hair
Natural hair, by definition, hasn't been altered by products, chemical straighteners, including relaxers and texturizers. It’s hair that’s in the condition of how it has grown from the scalp. Pressed hair may still be considered natural because once washed, the texture usually returns to its unaltered state as long as no heat damage has occurred.

Natural generally refers to Black hair that has not had its texture altered by chemicals or products. Some take it a little further by not using any chemicals at all or anything that does not occur in nature.

Negligence and Missed Appointments
Lots of Locs Natural Hair Studio is not responsible for repairing locs due to negligence. Clients who fail to properly care for their locs will be charged a Repair Fee.

No Shows
Clients who fail to keep their scheduled appointment will result in the cancellation of ALL scheduled appointments and will no longer be seen for further services. Calling just a few minutes prior to a scheduled appointment is considered the same as a no show.

Partial Sisterlocks Install
A partial Sisterlocks install are Sisterlocks that need to be established in the back of your head (undercut area) or the sides of your head (Mohawk area). Many times Clients will start their journey with an undercut or Mohawk and then later decide to grow the areas in. These type of of installs will be handled as separate appointments and will billed a separate fee. The current rate is $200 for up to 2 hours. After 2 hours, the Client will be billed $45 per hour or portion there of. This fee is based on up to 3 inches of hair.

Payment is due in full prior to the start of a Sisterlock establishment/installation appointment.

A 20% deposit is due at the time of booking your establishment/installation appointment. This payment is required to secure the client's desired date. Because Lots of Locs Natural Hair Studio closes 1 to 3 days of business for your scheduled establishment/installation, this payment is not refundable and original dates cannot be rescheduled should the client decide to cancel.

The remaining balance is due the first day of establishment/installation, before the session begins. I will not begin the establishment/Installation of your Sisterlocks™ prior to the balance being paid. Please be prepared with your payment. Needing to leave to go to the bank and return is counted as a late arrival.

The balance once paid is nonrefundable. There is no exception to this policy. Should a Client decide to not continue or follow through with the establishment/install, they will forfeit the establishment/install fee. There is no refund for partial nor full services rendered.

Payments can be made in person via cash, money orders and or cashier checks. Personal Checks are not accepted! Convenient payment options are also available.

Payment plans can be arranged and applied towards establishment/ installation services. The full payment must be made prior to the start of your appointment.

Payments for Retightening Services
Your Retightening service fee must be paid before or at the very end of the service prior to leaving the premises. Not doing so can result in future services being denied, appointments being canceled and or additional fees being added to your service fee due.

Preparation for Installation and Retightening Services
All clients must wash their hair at least 24 to 48 hours prior to their service appointment. The hair should be free of any oils, conditioner, grease, etc…

Installations are broken into 2 to 3 day increments. Each day is blocked for 10 hours but can vary. Clients are to provide their own meals and beverages. There is a refrigerator and microwave available for Client usage. Clients are also encouraged to bring books, CDs and or DVDs. Earphones are required.

Refund Policy
Lots of Locs Natural Hair Studio has a no refund policy. Consultations fees and deposits to secure establishment/install dates are non refundable. There are no refunds provided for services rendered. Should a Client decide to not continue or follow through with the establishment/install, they will forfeit the entire establishment/install fee. There is no refund for partial nor full services rendered. The balance once paid is nonrefundable.

Consultation fees and deposits are not transferable to other dates.

Clients who cancel and/or decline to return for their included follow up appointments are considered to have forfeited the follow up. There is no cash value applied to declined/canceled included follow up appointments.

Included follow up appointments must be performed 2-3 weeks after install appointments and include up to 2 hours of service.

There is no exception to this policy.

Regular Clients
As a Regular Client "on the books" for Lots of Locs Natural Hair Studio, I am holding a regular appointment for you that is factored into my scheduling and income. My service fee will always be based on the last date that you were seen in my chair for my Regular clients. Although at times our schedules may have trouble lining up, I am always ready to look for opportunities where an appointment that was not ideal can be moved to a more advantageous time when one becomes available either via cancelations or voluntary swaps. In times that this is not possible, my service fee is structured so that you will be billed your prorated weekly amount. This ensures that your hair is consistently maintained to Sisterlocks and Lots of Locs Natural Hair Studio standards.

Reinspection Fee
Unfortunately, not all consultants are created equal so when a client obtains maintenance from another salon, and chooses to return to Lots of Locs Natural Hair Studio for service, they will incur a Reinspection Fee to ensure that any mistakes or problems are documented prior to Lots of Locs servicing your hair.

Clients who perform self retightenings will also require a Re inspection fee.

Please understand that this does not automatically guarantee a commitment to make necessary repairs nor does it guarantee future services with Lots of Locs Natural Hair Studio.

Rest & A Good night’s sleep
Please be well rested and have a good night’s sleep prior to retightenings and Sisterlocks™ Establishment appointments. Being able to sit still, hold your head straight and as needed is very crucial to establishing straight lines and parts. It also helps to prevent snagging and pulling during retightenings. Constant request to hold your head straight, bobbing heads and nodding can lead to the remainder of the appointment being canceled. The full service fee will still be due and rescheduling will be at the expense of the Client.

Ride Shares
There are many situations in which a Client may be unable to drive and are driven to their appointments. Please understand that you are responsible for timing the end of your appt.  You should be able to depart from the Salon at the end of your appointment. As a Consultant every minute counts. Clients who remain at the salon will be billed an additional rate of $30 per 15 minutes or portion there of.

Scheduling a Consultation
The total Consultation Fee is $65 and it is non refundable. The fee is due upon receipt of the date and time that we choose in order to schedule/secure the Consultation date. The appointment will not be held without the fee being paid in advance. Please contact me upon review of my website and once you are prepared to submit the fee.

Appointment Requirements:

  • Please watch the two videos below that can be found on You Tube:
    • “That Hair Thing”
    • “Come Home To Sisterlocks”
  • Please try to measure various sections of your hair to help ensure that you are comfortable with the potential estimate of the install quote that you will receive.
  • Please shampoo your hair within 24 to 72 hours prior to your consultation. Your hair should be product free.  Do not use conditioner or oils. Your hair should be allowed to air dry. Do not blow dry your hair.
  • It is strongly recommended that you have your hair trimmed and free of damaged ends before the consultation to help ensure the most accurate measurement.

Should you decide to schedule your install date(s) during the consultation, please be prepared to pay 20% of your install quote to secure your dates. Please understand that deposits are non refundable.

  • Note:
    *Please call if you are running 5-10 minutes late. Appointments are generally canceled at 15 minutes late.
    *Do not bring guest with you to the consultation unless they too are paying the $50 consultation fee.

Service fee
Your “up to” 2 - 3 hours Retightening Service Fee is based on what I deem as the “normal activity” for your hair when it comes to the rate of growth, slippage, and your retightening schedule. The change can result in a an increase to your service fee regardless of whether I am able to get your retightening done in the same amount of time. The following (including, but not limited to) can change what is deemed as the “Normal activity” of your hair:
  • Products
  • Coloring  
  • Conditioning your Sisterlocks™
  • Excessive shampooing
  • Exercise
  • Increase in weeks between retightenings
  • Sweating
  • Utilizing products

If you are sick or ill and/or caring for anyone with a transferable infection, virus or disease, PLEASE RESCHEDULE your appointment until the conditions have been remedied. Proper notice is still required.

Sisterlocks™ List
I will not offer retightening services to Sisterlocks™ clients that have their Sisterlocks™ maintained by a someone whose not currently listed on the sisterlocks.com registry.

Sisterlocks™ Products
Sisterlocks™ products are specially formulated for the lifetime care of your Sisterlocks™. We strongly recommend that you use Sisterlocks™ products for the duration of your Sisterlocks™ journey. We are not responsible for the outcome of your hair should you begin using non Sisterlocks™ products as these products can cause buildups, over moisturized locks, damage to the integrity of your locks.

Sisterlocks™ Take Downs/Removal
Lots of Locs Natural Hair Studio will not take Sisterlocks down/ remove sisterlocks once they are installed/established  as part of any remedy/resolution  for any reason. This includes but is not limited to a Client that may be unhappy with:
  • Parting
  • Sizing
  • Loose ends

Smoking is strictly prohibited on the premises.

Terms & Conditions
Lots of Locs Natural Hair Studio reserves the rights to change terms and conditions without prior notices.

Viable Locking Hair
Many times the measured hair will differ from the amount of hair we deem to be viable lockable hair. Lots of Locs Natural Hair Studio will make every effort through the evaluation of the Client’s hair and the sample locks to consider viable locking hair in the establishment quotes.  For example in general straight, permed, damaged chemically altered and not natural (as grown from the scalp) hair will not lock. Those amounts may be deducted from the base starting length fee. This will be considered on a case by case basis and at the sole discretion of Lots of Locs Natural Hair Studio.

*Measured hair does not equate to the amount of hair that will be locked/viable hair.
*It is strongly recommended to have your hair trimmed prior to consultation as damaged and straight hair may increase the amount of loose hair during the establishment.

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